About the Role
Provided strategic direction in the planning, design, and development of BroadWorks content.
Requirements
BroadSoft, a VoIP company, released a new version of their product BroadWorks annually.
Product content was required to support Service Providers, Users, Administrators, Operators and Maintenance Technicians to efficiently upgrade and use their system.
Content Specifics
Analyzed 75 Feature Specifications across five Product Teams for over ten years.
Mapped feature requirements to existing documents and Help systems. Identified new deliverables as required.
Created style guidelines for content developers and UX designers.
Designed project planning schedule.
Provided point-contact for Stakeholders.
Managed content development delivery with authors and. negotiated issues as they emerged with product teams.
Created plan to transition document based documentation to DITA_based CMS repository. Outputs included:
Mini-TOC's, and PDF styles
Topic templates for specific information types
Worksheets to track topic structure